Tribal Group is a global supplier of products and services to the education sector. With offices in UK, Canada, Middle East, Philippines, Malaysia, Australia and New Zealand they have customers in more than 50 different countries. With such a large-scale global business, consistency is key to their success. This was a challenge with process maps captured in Visio, on people's laptops or worse, in people's heads. Tribal Group has successfully implemented a new approach to BPM to improve and standardise the customer experience across their global organisation. Tribal Group has got the following benefits:
- Improved knowledge capture and sharing across their global organisation
- Ensured everyone has access to the most up to date and "best" process
- Simplified the management of global processes with regional variations
- Used Lean Tagging to conduct process optimisation workshops with their customers
On 15 August you will be able to attend the Promapp's Webinar where Prue Beams, Transformation & Change Consultant at Tribal Group, will share how Tribal Group successfully implemented a new approach to BPM and improved and standardised customers' experience.